Support & FAQ

Out of Print's offices and warehouse will be closed on Thursday, November 26th, and Friday, November 27th, in observance of Thanksgiving.

For Ready to Ship items:
Most orders take 2–3 business
days for our warehouse in Maryland to pick, pack and ship.

For Print Shop items:
Most orders will be processed within 2–5 business days prior to being shipped. Please note Print Shop orders CANNOT be expedited.

Orders immediately flow
to the warehouse, so we are unable to accommodate address edits,
order changes, or cancellations.

For all other inquiries, please email: help@outofprint.mom

What are your shipping rates?

The shipping price will be reflected at checkout. Please note the shipping price will vary if you order Print Shop items.

What are your shipping options?

SHIPPING OPTIONS

DOMESTIC
Ready to Ship item orders typically
take 2-3 business days to process before shipping out from our warehouse. 

Print Shop item orders typically take
2-5 business days to process before shipping.

Orders shipping to U.S. states
and Washington, D.C. addresses will ship via UPS.

US Standard: 1-5 business days in transit for Continental U.S.

UPS Expedited: 1-2 business days in transit for Continental U.S.

UPS Alaska and Hawaii: 1-2
business days in transit for Alaska and Hawaii.

*Orders shipping to a P.O. Box or
Military address (APO/DPO/FPO) will ship via UPS Mail Innovations: 5-14+ business days in transit for Continental U.S.

Please note that UPS will transport the package to your local USPS hub for final delivery. USPS tracking will be provided but with no estimated delivery date. Tracking may take up to 48 hours to update on the USPS website.

During peak shipping seasons
such as the holidays or major sales events, delivery times may occasionally
extend beyond 14 business days due to high carrier volume.

DOMESTIC TAXES
Depending on your shipping destination, we will collect sales tax to be remitted to the appropriate U.S. state. Currently, we collect sales tax for all 50 U.S. states.

Canada (Ready to Ship items)
Canada Shipping: 6-14 business
days in transit in addition to 2-3 business days to process.

Canada (Print Shop Orders)
Canada Standard: 4-12 business
days in transit in addition to 2-3 business days to process.

Canadian orders may be subject
to GST or HST of 5–15% depending on your province or territory. Orders
shipping to BC, Manitoba, Quebec, and Saskatchewan may also be subject to PST.

Shipping Restrictions
Dr. Seuss, The Great Gatsby, The Old Man and the Sea, The Sun Also Rises - these products are only available to ship to the US.

What could delay my order being shipped?

Incorrect Address: Please double-check that your address is correct at checkout.

Special Characters: Please do
not use any special characters or accents in address fields.

Is it possible to add a gift message or gift wrapping to my order? 

Unfortunately, we don't have the ability for a gift message or offer a gift wrapping option.

Miscellaneous
If your order contains both Ready to Ship and Print Shop items, you will receive separate packages that may arrive at different times.

**All orders are charged in full at the time they are placed.**

What payment methods do you accept?

For Online Orders: We
accept credit cards (Visa, Mastercard, American Express, Discover), Shop,
PayPal, Apple Pay, Amazon Pay, Google Pay, Venmo and Out of Print gift cards.

For Phone Orders: We accept
credit cards only (Visa, Mastercard, American Express, Discover).

We do not accept multiple credit cards or non-Out of Print gift cards.

Our prices are in US Dollars.

Browsers that support Google Pay:
Google Chrome, Apple Safari, Mozilla Firefox, and UCWeb UC Browser

Devices that support Apple Pay:
To see the Apple Pay
button, you must use Safari on iOS 11 or macOS High Sierra on one of the
devices below.

iPhone (SE, 6, 6 Plus, or newer)

iPad (Pro, Air 2, mini 3, or newer)

Apple Watch

MacBook Pro with Touch ID

Any Mac model (2012 or newer) plus an Apple Pay-enabled iPhone or Apple Watch

Shop App

If you have an existing Shop account, the website will recognize your email and will either email or text you a login code. 

If you don’t wish to log into Shop, please click the X on the pop-up prompt to close the Shop app.

If you do not have a Shop account, you can create one at checkout by clicking on the Save button when prompted in the Save my information for a faster checkout
section.

You can change your Shop settings here: https://help.shop.app/en/shop/shop-pay-settings

Promo: 25% OFF your order - ends 11/6/26. Use code EARLY25 at checkout. Additional discount codes cannot be used with this promo. Not eligible: Peter Rabbit collection, Dog Man collection, Mo Willems collection, Dr. Seuss collection. No price adjustments on previous purchases. Terms are subject to change.

Sticker Sets: Buy 3, Get 3 Free. No code required, discount automatically applied at cart. Must add 6 stickers set to cart. Discounted items must be of equal or lesser value. Not eligible: Dr. Seuss sticker set.

Gift Bags: Buy 3, Get 3 Free. No code required, discount automatically applied at cart. Must add 6 gift bags to cart. Discounted items must be of equal or lesser value.

Can I Use More Than One Discount Code On My Order?

You can't "stack" discount codes. If you have a 10% off discount code, you can't also use a "free shipping" code. Only one discount code at a time will be valid.

Discount codes exclude Dr. Seuss
collection, Mo Willems collection (Elephant & Piggie, The Pigeon, and
Knuffle Bunny), Dog Man collection, Peter Rabbit™ collection.

What Is Your Return Policy? We hope
our bookish products make you happy. If you are not completely satisfied with
the items you received, we will gladly process an exchange or return within
30 days.

Please send all items in original condition (unworn, unwashed and with original
tags attached). We ask that when you first try on our tees, please don't wear
any cologne/perfume/deodorant that may cause a scent or mark on the item or we might not be able to accept the return. 

Please note that all shipping costs to send exchanges and returns back to Out of Print are the customer's responsibility. Customers must provide a tracking number for items sent for
refunds or exchanges.

If your original order included a promotion, your return may bring you under the promotional threshold. If that’s the case, the amount of your refund will be reduced by the retail value of the free item.

Upon return receipt, we will either exchange the item for another comparable item of equal or lesser value or refund the purchase price, depending on your preference. We will refund
delivery charges if you originally received a faulty product or if we shipped
you the wrong item. Unless otherwise indicated, we will send all exchanges via standard shipping.

To process a return, please send an email to help@outofprint.mom with the following information:

• Purchase Order Number
• Name and address
• Products being returned
• Reason for return
• What you would like to do (refund or exchange for an item of equal or lesser value)

How Does Your Apparel Fit?

Most customers find that our men's / unisex shirts are true to men's standard
sizing, and our women's line of crew neck, v-neck, and scoop shirts fit a
little smaller. To ensure the best fit for you, please refer to the fabric
blend and size chart on each product page. To ensure the best fit for you, be sure to refer to the fabric blend and size chart on each product page while browsing particular styles and follow garment care instructions.

Please note that we use various
manufacturers for all our shirts. While one shirt in a large may fit perfectly,
a different style in the same size may fit a bit differently. We include all
information the manufacturer provides, such as fabric composition, general
sizing recommendations, and the sizing chart in the details section of the
individual product page. We always recommend that you measure yourself against the individual size chart to help make the best decision for your fit.

Do you offer relaxed fit tees?

Yes! We offer women's relaxed fit tees here.

How Can I Be Notified When The Size I Want Is Back In Stock?

If the size you want is out of stock, you can be notified by email when it is back. Just click on the NOTIFY ME WHEN AVAILABLE button on the page and
enter your email address. When the item is back in stock, we’ll email you!

Cleaning & Care

Apparel
Please see care instructions on inner neck label. For shirts, we generally
recommend machine-wash cold with like colors, tumble dry low, and no ironing or
bleach. For sweatshirts, we recommend machine wash cold and hang to dry.

Regular Socks
Machine wash warm. Tumble dry low. No bleach.

Cozy Socks
Machine wash cold with like colors. Use only chlorine-free bleach. Tumble dry on low. Do not iron.

Totes and Pouches
We recommend customers
spot-clean our tote bags and pouches. Machine-washing a printed canvas bag can damage the print and shrink the fabric. Our colored tote bags are made with dyed canvas that is not colorfast, so we do NOT recommend washing those at all. If needed, the best way to clean our totes or pouches is to hand-wash them with laundry detergent and warm water. For heavier stains, a scrub brush can be
effective, and for general grime, a terry cloth or regular wash rag should do.

Do Your Shirts Shrink?
100% cotton shirts can shrink about 5 to 10% in the wash. Most poly-cotton
shirts have minimal shrinkage.

The Print Shop Collection:

Our Print Shop collection features adult t-shirts, tank tops, sweatshirts, hoodies, kids' shirts, baby bodysuits, and mugs.

Ordering

Order Cancellations and Address Changes:

We cannot make any cancellations or address changes to Print Shop orders for any reason.

Production: Most Print Shop orders will be processed within 2 to 5 business days in addition to the shipping time for the delivery method selected.

Delivery: Our Print Shop orders and Ready to Ship orders will ship in different packaging from multiple fulfillment centers.

Shipping Eligibility: Our Print Shop items
are only available to ship to the U.S. and Canada.

Shipping U.S. Orders: The shipping price will be reflected at checkout. If you
order Ready to Ship products as well, you will receive a separate shipping charge.

Shipping U.S. Standard: Allow up to 12 business days from the ship date.

Shipping Canada Standard: Allow up to 12 business days from the ship date. Your package may be subject to a GST or HST tax rate of 5 to 15% depending on the destination province or territory. British Columbia, Manitoba, Quebec, and Saskatchewan might also be subject to PST.

Exchanges and Returns: Since our Print Shop items are made to order, you may experience slight variances in size and color between orders. Exchanges are subject to availability.

Can I use a discount code for Print Shop products?
Print Shop products are eligible for discount codes or promotions, unless otherwise stated.

Customer Service
Email our CS team at: help@outofprint.mom

Damaged items: For damaged items,
please provide a photo of the entire product, including the design, and a
second photo showing a close-up of the damaged area with the design in view.

Incorrect items: If you receive an incorrect item, please provide a picture of the item you received and a second picture of your packing slip.

Please note: Replacements for damaged or incorrect items are subject to availability.

CLEANING & CARE

Apparel: Apparel: Care instructions will be printed on the inner neck label. In general, we recommend turning our
apparel inside out to wash. Machine wash cold on a gentle cycle, with like colors and a mild detergent. Tumble dry low for shirts. Do not iron or bleach.

Please note that 100% cotton shirts can shrink about 5 to 10% while most poly/cotton shirts have minimal shrinkage.

Sweatshirts and Hoodies: We recommend that you wash our sweatshirts inside out. Machine wash cold on a gentle cycle with a mild detergent and like colors. Tumble dry low, no iron and no bleach.

Embroidered Sweatshirts and Hoodies: You will notice a thin, paper-like sheet placed on the inside and embroidered along with the design. This backing acts as a stabilizer and ensures that the designs look good and last a long time. We recommend that you wash our sweatshirts inside out. Machine wash cold on a gentle cycle with a mild detergent and like colors. Tumble dry low, no iron and no bleach. Do not wring out the sweatshirt or hoodie or wash with zippers or metal objects.

Mugs: White mugs are dishwasher and microwave safe. Black mugs are not dishwasher or microwave safe.

Why does my shirt have a vinegar smell?
When unpacking a new shirt or hoodie with a direct-to-garment (DTG) print, you might notice a vinegar-like smell or an off-white residue. Don't worry, that's not unusual - it's from a fixation agent applied during the printing process and it's not permanent.

Fixation agent (sometimes known as pre-treatment) is used for all DTG prints across the industry. It helps the ink bond with the fabric, and without it, the ink would flake off the garment.The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash.

Wholesale customers can place their orders via:

Online at: http://www.penguinrandomhouse.biz
Mail: Penguin Random
House Customer Service
400 Hahn Road
Westminster, MD 2115

Phone: 1-800-733-3000

Monday-Friday, 8:30 a.m. until 5:30 p.m. EST

Fax: 1-800-659-2436

Orders and inquiries about your orders can be emailed to: customerservice@penguinrandomhouse.com

If you are in Canada, direct your inquiries to:
customerservicescanada@penguinrandomhouse.com

To set up a new wholesale account: 

U.S. New Accounts:
newaccount@penguinrandomhouse.com

If your store is outside of the U.S. or Canada and you need to set up an account, please email:
internationalsales@penguinrandomhouse.com

If your store is in Canada and you need to set up an account, please email:
newaccountscanada@penguinrandomhouse.com

Orders containing preordered items will be held and shipped in full when everything is in stock.

*We are no longer selling gift cards as of 9/1/2022 but you can continue using gift cards you already have.*

Can Gift Cards Be Used In Conjunction With A Discount Code?

Yes, gift cards are a form of payment. Unfortunately, Amazon gift cards are not accepted as a form of payment on Amazon Pay.

How Do I Use My Gift Card?

1. Add selections to your cart and go to the checkout page

2. Enter your code in the Gift card code box under Payment method

3. Click the "APPLY" button

4. Your gift card code will automatically be applied to your order and will be reflected in your order total

You can use multiple Out of Print gift cards on the same order.

Do you use AI for designs or artwork?

No, we do not use AI for any of our design work, and we do not allow any of the artists we work with to use AI either. All designs are created by real humans.

For Sales Tax Exempt requests:

Please send us your tax exemption request prior to placing your order! We cannot refund sales tax on existing or previous orders placed outside of an approved tax-exempt account, and we cannot refund sales tax on orders shipped to an individual’s home
address.

1. Your sales tax exemption documentation. 
2. The purpose of your order - please include information on whether the items will be resold or used as gifts, prizes, or donations.
3. The shipping address - this address should match the organization listed on the tax-exempt documentation.
4. The billing address for your form of payment. 

Once we receive complete and correct documentation, we approve most accounts within three business days. After your account is approved, we will create a tax-exempt customer account for you on our website and email you a link to activate it.

Is Your Site Secure? 

Yes, our site is secure. We use state-of-the-art SSL (Secure Sockets Layer) encryption to protect your personal information from unauthorized use.

What Is Your Privacy Policy?

Please refer to our privacy policy for details on how we collect and use information submitted to us.

January 31, 2023 was the last day we offered international shipping direct to consumers outside of the U.S.

On February 1, 2023, we transitioned warehouse operations to a new facility and no longer offered this option.

Update: As of September 23, 2024, we now ship to the 50 U.S. states, Washington, D.C., APO/DPO/FPO addresses, and Canada.

We truly appreciate your support through the years and will actively work toward a sustainable solution to provide international shipping again in the future.

In the meantime, we will maintain relationships with our international retail accounts so that our customers can still obtain a selection of products locally.

If you have a gift card, please redeem by January 31, 2023.